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This file describes how an individual can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).
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JSP eligibility and when to claim
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Customers ought to declare as soon as possible online through the Services Australia website.
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To get approved for JSP an individual must:
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- be of certifying age for JSP
+- meet Australian house requirements for JSP
+- be out of work, and
+- looking for work and ready to participate in activities that increase their chances of discovering a job, [job](https://foris.gr/employer/timbaktuu/) or
+- unable to work, study or search for work due to medical condition, health problem or injury, or
+- utilized or studying full time and are unable to carry out these due to a medical condition, illness or injury and work or research study to return to
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If the consumer has actually shown they are not able to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
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Disability Support Payment (DSP) sus/can RTW clients claiming JSP
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A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
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- they are still working 30 or more hours each week, and
+- their income falls below the JSP income test cut-off
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For instance, a self-employed DSP customer is still working 30 hours per week, but their earnings has decreased. See Rates and Thresholds.
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In all cases, check if the consumer is eligible to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
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Early declares for JSP
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Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they must provide their checking account balances, proof of income and work separation details.
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Customers can begin an early claim online. They will be able to finish Your personal information, Your circumstances and Your monetary details.
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If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to address in the online claim.
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Customers can not finish Review and Confirm, Next actions or submit the claim online until within 2 week of being qualified for JSP. They will get a pointer notification 2 week before the eligibility date.
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A detained person might lodge a claim up to 3 weeks before release from prison. These claims are not considered early claims as the customer is certified but not payable when they claim.
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Customers moving from an existing earnings support payment can lodge an early claim approximately 28 days before the date of qualification.
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Online claims
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Customers should develop a myGov account and link their Centrelink online account to it.
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Once the client has connected their Centrelink online account to myGov, to start an for JSP they should:
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- check in to myGov and gain access to their connected Centrelink online account
+- guarantee their individual information are correct. From the menu, pick the My information > Personal and contact details > My profile to make updates
+- from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab
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Customers declaring or moving to JSP will see a lowered question set as part of their online claim if they are:
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- currently in receipt of an earnings assistance payment, or
+- have cancelled from payment in the last 52 weeks
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Streamlined claims
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In many cases, a job exists to the consumer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their present payment.
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The job will enable the customer to undertake a structured claim procedure to send a claim for JSP.
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See Transfer to JobSeeker Payment (JSP) from another payment.
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Assisted Customer Claims (ACC)
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ACC can be used for clients considered unable or unsuitable to complete an online claim or nominees. ACC needs to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, [job](http://akropolistravel.com/modules.php?name=Your_Account&op=userinfo&username=MarkPfc101) post or fax. See Claim lodgement of Centrelink Claims.
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' Channel Hopping' within ACC implies:
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- the client can start a claim online and a Service Officer can take it over, or
+- a Service Officer can assist a consumer begin a claim which can then be finished by the customer in their Centrelink online account
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Remote customers
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If the client lives in a remote location and generally uses an agent, Remote Service Centre, or phone to do organization and is not able or inappropriate to complete an online claim, the consumer must be moved to the Remote Claims Processing (RCP) to start their ACC.
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The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote consumers.
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The consumer must have:
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- the remote indication showing on the Customer Overview, or
+- a residential address in a remote area
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To examine the address remains in a remote location:
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- search the town name in Office Locator
+- see the Towns Result List
+- see the Remoteness column
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Customers with candidate arrangements
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Correspondence nominees can send an online claim for JSP on behalf of their principal.
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If a correspondence nominee contacts to declare JSP on behalf of their principal, use an online claim initially. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
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If a candidate is declaring on behalf of an individual, motivate the nominee to help the individual claim JSP using the individual's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.
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Claim submission exceptions
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In some scenarios, it may not be sensible for a customer to finish all Required tasks prior to submitting their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
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Relocating to a Location of Lower [Employment](http://midwestmillwork.ca) Prospects (MALEP)
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Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Transferring to a Location of Lower [Employment](https://careercounseling.tech) Prospects (MALEP) evaluations.
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If the client has actually moved address within the previous 26 weeks, Services Australia must identify if they have reduced their employment potential customers by relocating to a brand-new location.
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If this holds true, the Service Officer must investigate a possible MALEP employment related exclusion duration.
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Unemployed due to a voluntary act or misconduct
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If the customer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have happened.
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Do not generate compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance occasion has actually happened.
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See Unemployment due to a voluntary act or misbehavior.
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RapidConnect
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Most job seekers are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
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Job hunters who are eligible for a referral to a Workforce Australia or other expert company, [job](https://visualchemy.gallery/forum/profile.php?id=4739406) will have an initial consultation scheduled throughout the Participation Interview. Attending this very first provider appointment is known as the job candidate's RapidConnect requirement.
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For the most part, meeting RapidConnect requirements will figure out the start date of the task seeker's income support payment. Note: this is subject to task applicants meeting any waiting periods and certification requirements.
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Mutual obligation requirements
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The Department of [Employment](https://chaakri.com) and Workplace Relations (DEWR) will instantly refer brand-new job hunters to the Workforce Australia online work service. This excludes job candidates residing in Community Development Program (CDP) areas.
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Higher rate of JSP for 55 years and over
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Single client aged 55 years and over who have been receiving an income support payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will immediately compute this and [job](https://imoodle.win/wiki/User:BlancheCohen49) use the proper rate for eligible clients.
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Single Touch Payroll (STP)
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Pre-filled Single Touch Payroll (STP) information may provide to clients throughout their online claim. Employer information, name and ABN, will exist to the client if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
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Customers will have the alternative to confirm the company within the claim. If a consumer validates the company, once on payment, STP pre-filled income will exist to the customer when they report. If the consumer does not confirm the company, as soon as on payment, the STP employer might provide to the client once again when they report.
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