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This document explains how an individual can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to declare as soon as possible online by means of the Services Australia website.

To get approved for JSP an individual must:

- be of certifying age for JSP

meet Australian house requirements for JSP
be jobless, and
trying to find work and going to participate in activities that increase their possibilities of finding a job, employment or
unable to work, study or search for work due to medical condition, disease or injury, or
utilized or studying full time and are not able to carry out these due to a medical condition, health problem or injury and work or research study to go back to

If the customer has suggested they are unable to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours per week, and
their earnings falls listed below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours per week, but their earnings has reduced. See Rates and Thresholds.

In all cases, inspect if the client is qualified to have their DSP reinstated before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they end up being qualified they should offer their bank account balances, evidence of earnings and employment separation information.

Customers can begin an early claim online. They will have the ability to complete Your personal information, Your scenarios and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, employment the consumer will have fewer questions to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or send the claim online till within 2 week of being qualified for JSP. They will get a pointer notification 2 week before the eligibility date.

An apprehended person may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the customer is qualified but not payable when they claim.

Customers moving from a present earnings assistance payment can lodge an early claim up to 28 days before the date of qualification.

Online claims

Customers should produce a myGov account and link their Centrelink online account to it.

Once the client has actually connected their account to myGov, to start an online claim for JSP they should:

- check in to myGov and access their connected Centrelink online account
guarantee their personal details are appropriate. From the menu, select the My information > Personal and contact details > My profile to make updates
from the menu, select Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a lowered concern set as part of their online claim if they are:

- presently in invoice of an earnings assistance payment, or
have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their current payment.

The task will permit the consumer to carry out a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed not able or inappropriate to finish an online claim or nominees. ACC should likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC implies:

- the client can start a claim online and a Service Officer can take it over, or
a Service Officer can help a customer start a claim which can then be completed by the client in their Centrelink online account

Remote customers

If the customer lives in a remote area and typically uses an agent, Remote Service Centre, or phone to do service and is not able or unsuitable to finish an online claim, the consumer ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote consumers.

The client needs to have:

- the remote indicator revealing on the Customer Overview, or
a residential address in a remote place

To inspect the address remains in a remote location:

- search the town name in Office Locator
view the Towns Result List
see the Remoteness column

Customers with candidate plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of a person, motivate the nominee to assist the individual claim JSP using the individual's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it might not be reasonable for a customer to complete all Required jobs prior to submitting their claim. These consist of exceptions when certain vulnerabilities exist, employment see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have paused all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the customer has moved address within the previous 26 weeks, Services Australia need to figure out if they have minimized their employment prospects by transferring to a brand-new area.

If this is the case, the Service Officer should examine a possible MALEP employment associated exemption duration.

Unemployed due to a voluntary act or misconduct

If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not create compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to recognize a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task candidates go through RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are eligible for employment a recommendation to a Workforce Australia or other specialist supplier, will have an initial visit booked during the Participation Interview. Attending this very first company appointment is referred to as the job applicant's RapidConnect requirement.

In a lot of cases, meeting RapidConnect requirements will determine the start date of the job hunter's income assistance payment. Note: this undergoes task candidates satisfying any waiting periods and certification requirements.

Mutual obligation requirements

The Department of Employment and employment Workplace Relations (DEWR) will instantly refer brand-new task hunters to the Workforce Australia online work service. This omits job applicants residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been getting an income support payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly determine this and apply the suitable rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to clients throughout their online claim. Employer information, name and ABN, will exist to the client if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the employer within the claim. If a client verifies the employer, as soon as on payment, STP pre-filled earnings will exist to the client when they report. If the customer does not verify the company, as soon as on payment, the STP company may present to the client once again when they report.