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This document discusses how an individual can declare JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should claim as soon as possible online through the Services Australia website.

To qualify for JSP a person should:

- be of certifying age for JSP

satisfy Australian house requirements for JSP
be jobless, and
searching for work and going to participate in activities that increase their possibilities of finding a job, or
not able to work, study or search for work due to medical condition, health problem or injury, or
employed or studying full-time and are not able to undertake these due to a medical condition, disease or injury and have a task or research study to return to

If the consumer has actually suggested they are not able to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours each week, and
their earnings falls listed below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours per week, however their income has reduced. See Rates and Thresholds.

In all cases, inspect if the client is qualified to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become qualified they need to offer their checking account balances, evidence of income and employment separation information.

Customers can start an early claim online. They will be able to complete Your personal information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to respond to in the online claim.

Customers can not finish Review and Confirm, Next steps or send the claim online up until within 2 week of being eligible for JSP. They will get a tip alert 14 days before the eligibility date.

A detained person may lodge a claim up to 3 weeks before release from jail. These claims are not considered early claims as the consumer is qualified however not payable when they declare.

Customers transferring from a present earnings support payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers should create a myGov account and link their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

- check in to myGov and access their linked Centrelink online account
ensure their personal details are proper. From the menu, choose the My details > Personal and contact details > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a lowered question set as part of their online claim if they are:

- presently in invoice of an payment, or
have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the consumer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their present payment.

The job will enable the consumer to undertake a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed unable or inappropriate to complete an online claim or candidates. ACC needs to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC indicates:

- the client can start a claim online and a Service Officer can take it over, or
a Service Officer can help a client start a claim which can then be completed by the client in their Centrelink online account

Remote consumers

If the customer resides in a remote area and usually uses a representative, Remote Service Centre, or phone to do organization and is unable or inappropriate to finish an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for identified remote customers.

The customer should have:

- the remote indication showing on the Customer Overview, or
a residential address in a remote location

To check the address is in a remote area:

- browse the town name in Office Locator
see the Towns Result List
view the Remoteness column

Customers with nominee arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim initially. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, motivate the candidate to help the individual claim JSP using the individual's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it may not be affordable for a consumer to complete all Required jobs prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia need to determine if they have reduced their employment prospects by relocating to a brand-new area.

If this holds true, the Service Officer should investigate a possible MALEP employment associated exclusion period.

Unemployed due to a voluntary act or misbehavior

If the customer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not create compliance action up until the Employment Separation Certificate (SU1) (or forum.pinoo.com.tr equivalent) and/or supporting evidence is gotten to determine a non-compliance occasion has taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task applicants go through RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are eligible for a recommendation to a Workforce Australia or other professional provider, will have a preliminary visit booked throughout the Participation Interview. Attending this very first service provider consultation is called the job applicant's RapidConnect requirement.

In many cases, conference RapidConnect requirements will identify the start date of the job seeker's income assistance payment. Note: this is subject to job applicants satisfying any waiting periods and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job seekers to the Workforce Australia online employment service. This omits task seekers residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been getting an income support payment or allowance for 9 or more constant months may be entitled to a higher rate of payment. The system will instantly determine this and use the appropriate rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to consumers during their online claim. Employer details, name and ABN, will exist to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the employer within the claim. If a customer verifies the employer, once on payment, STP pre-filled earnings will exist to the client when they report. If the consumer does not validate the company, when on payment, the STP employer may provide to the customer again when they report.