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This file describes how an individual can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online by means of the Services Australia site.

To qualify for JSP an individual should:

- be of certifying age for JSP

fulfill Australian home requirements for JSP
be jobless, and
searching for work and prepared to participate in activities that increase their opportunities of finding a job, or
not able to work, study or search for work due to medical condition, disease or employment injury, or
utilized or studying complete time and are unable to undertake these due to a medical condition, illness or injury and work or research study to return to

If the consumer has actually suggested they are unable to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours per week, and
their earnings falls listed below the JSP earnings test cut-off

For instance, a self-employed DSP consumer is still working 30 hours per week, however their income has decreased. See Rates and Thresholds.

In all cases, inspect if the customer is qualified to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being qualified they must provide their bank account balances, proof of income and employment separation information.

Customers can start an early claim online. They will have the ability to finish Your individual details, Your circumstances and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to respond to in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online up until within 14 days of being qualified for JSP. They will get a pointer notice 2 week before the eligibility date.

A detained individual may lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the client is certified however not payable when they declare.

Customers transferring from an existing earnings support payment can lodge an early claim approximately 28 days before the date of qualification.

Online claims

Customers must develop a myGov account and connect their Centrelink online account to it.

Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they should:

- check in to myGov and access their linked Centrelink online account
guarantee their individual information are appropriate. From the menu, pick the My details > Personal and contact information > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a lowered question set as part of their online claim if they are:

- currently in invoice of an income support payment, or
have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task is presented to the client on their Centrelink online account homepage up to 28 days prior to losing credentials for their present payment.

The job will permit the customer to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed unable or inappropriate to complete an online claim or nominees. ACC ought to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC suggests:

- the client can start a claim online and a Service Officer can take it over, or
a Service Officer can assist a client start a claim which can then be finished by the consumer in their Centrelink online account

Remote clients

If the client resides in a remote area and generally uses an agent, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the customer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote clients.

The consumer needs to have:

- the remote indicator revealing on the Customer Overview, or
a residential address in a remote area

To check the address is in a remote place:

- search the town name in Office Locator
view the Towns Result List
view the Remoteness column

Customers with candidate plans

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim first. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, motivate the nominee to help the individual claim JSP using the person's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it might not be reasonable for a client to finish all Required tasks prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia need to identify if they have lowered their work prospects by moving to a brand-new place.

If this holds true, the Service Officer should investigate a possible MALEP work related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have occurred.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job applicants are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a referral to a Workforce Australia or other specialist company, will have a preliminary visit scheduled during the Participation Interview. Attending this very first provider appointment is known as the task applicant's RapidConnect requirement.

In many cases, conference RapidConnect requirements will determine the start date of the job seeker's earnings support payment. Note: this is subject to job applicants fulfilling any waiting periods and qualification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job candidates to the Workforce Australia online work service. This leaves out task seekers living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been getting an earnings support payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will instantly calculate this and use the proper rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to consumers during their online claim. Employer information, name and ABN, will be presented to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the company within the claim. If a customer validates the company, as soon as on payment, STP pre-filled income will be provided to the client when they report. If the client does not validate the employer, as soon as on payment, the STP employer may provide to the customer again when they report.