chancefinders

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This document explains how a person can claim JSP online, or job with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must claim as soon as possible online through the Services Australia site.

To get approved for JSP an individual must:

- be of certifying age for JSP

fulfill Australian residence requirements for JSP
be out of work, and
searching for work and job going to participate in activities that increase their chances of finding a task, or
unable to work, study or search for work due to medical condition, illness or injury, or
used or studying full-time and are unable to carry out these due to a medical condition, illness or injury and have a task or research study to go back to

If the client has indicated they are unable to work due to a momentary incapacity, see JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours per week, and
their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours weekly, however their income has minimized. See Rates and Thresholds.

In all cases, examine if the customer is eligible to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for job JSP as much as 13 weeks before the very first day of eligibility. On the day they become qualified they must offer their checking account balances, proof of earnings and employment separation details.

Customers can start an early claim online. They will have the ability to finish Your individual information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have less concerns to answer in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 14 days of being eligible for JSP. They will get a pointer notice 2 week before the eligibility date.

An apprehended individual may lodge a claim as much as 3 weeks before release from prison. These claims are not thought about early claims as the consumer is certified however not payable when they claim.

Customers transferring from a present income assistance payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers should create a myGov account and connect their Centrelink online account to it.

Once the customer has connected their Centrelink online account to myGov, to begin an online claim for JSP they must:

- check in to myGov and gain access to their linked Centrelink online account
guarantee their individual details are appropriate. From the menu, choose the My details > Personal and contact details > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a decreased question set as part of their online claim if they are:

- currently in invoice of an income support payment, or
have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job is presented to the client on their Centrelink online account homepage approximately 28 days prior to losing credentials for their current payment.

The job will permit the customer to undertake a structured claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed not able or inappropriate to finish an online claim or candidates. ACC ought to likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC suggests:

- the consumer can begin a claim online and a Service Officer can take it over, or
a Service Officer can assist a customer begin a claim which can then be completed by the customer in their Centrelink online account

Remote consumers

If the client lives in a remote area and usually utilizes a representative, Remote Service Centre, or phone to do business and is not able or inappropriate to complete an online claim, the consumer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for identified remote consumers.

The client should have:

- the remote indication revealing on the Customer Overview, or
a domestic address in a remote area

To examine the address remains in a remote place:

- search the town name in Office Locator
view the Towns Result List
view the Remoteness column

Customers with candidate plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim offer, job a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of an individual, motivate the candidate to assist the individual claim JSP utilizing the person's Centrelink online account. If the nominee is unable or unwilling to do so, job a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it may not be affordable for a consumer to finish all Required tasks prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has moved address within the previous 26 weeks, Services Australia need to determine if they have decreased their work potential customers by transferring to a new area.

If this is the case, the Service Officer must examine a possible MALEP employment related exclusion duration.

Unemployed due to a voluntary act or misconduct

If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to determine a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job applicants go through RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Workforce Australia or other professional provider, will have a preliminary consultation reserved during the Participation Interview. Attending this first service provider visit is referred to as the task hunter's RapidConnect requirement.

For the most part, conference RapidConnect requirements will determine the start date of the job candidate's income assistance payment. Note: this is subject to job hunters meeting any waiting durations and qualification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job seekers to the Workforce Australia online employment service. This omits job applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been receiving an income assistance payment or allowance for job 9 or more continuous months may be entitled to a higher rate of payment. The system will automatically calculate this and use the suitable rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to clients during their online claim. Employer information, name and ABN, will be provided to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the employer within the claim. If a customer verifies the company, once on payment, STP pre-filled earnings will be provided to the consumer when they report. If the customer does not confirm the employer, once on payment, the STP company might present to the customer again when they report.